DIGITALIZATION AND ADMINISTRATIVE BURDEN: CHALLENGES OF IMMIGRANT WOMEN IN DIGITALIZED FINNISH PUBLIC SERVICES

Abstrakti

Migration, digitalization, and administrative burden shape access to public services. The situation becomes more challenging for immigrants who struggle to relocate to a new country of residence. This article examines the challenges immigrant women face in navigating digitalized public services, their coping mechanisms and available informal support, and the strategies that can help them overcome bureaucratic barriers. Based on 30 interviews with non-EU/EEA women in Helsinki and Turku, the findings indicate that lack of clear guidelines and language skills challenge immigrant women in navigating digitalized public services, making support groups an essential safety net in accessing these services.